Apply for a Phone Medic Certified Technician Position

Phone Medic Certified Technician

Position Overview: Certified Technician

ABOUT US:

Phone Medic specializes in repairs of cell phone, smart phones such as iPhones, Androids, Samsung devices and gaming consoles. Our mission is to keep customers devices healthy while keeping customers happy. Phone Medic is Startup Company in the Kansas City area and is growing fast. Our goal is to establish ourselves as a “go to” place for repairs for all your smart devices. Currently with 8 locations around the Kansas City metro area and Lawrence. Our professional certified team members are trained to provide solutions for all electronic repair needs.

SUMMARY:

We are looking for motivated individuals who are willing to take an extraordinary opportunity to get in on the ground level at a company anticipated to have high growth and you’re highly committed to customer satisfaction then Phone Medic may be the right place for you to pursue a rewarding career.

JOB DESCRIPTION:

A Phone Medic Certified Technician is responsible for providing an outstanding customer experience in a retail location by assisting new and existing customers with their unique technology needs and problem solving issues. This position engages in servicing customers whose phones or other electronic devices are not working properly and offering solutions which may include repair or replacement.

DUTIES AND RESPONSIBILITIES:

Maximize customer experience by “solving the whole problem”
Create a positive and professional customer experience/atmosphere.
Must troubleshoot, diagnose, repair and process transactions for customers.
Utilize our proprietary Customer Experience Process on every customer interaction.
Speak with customers and assist them with their phone problems by repair, education, or replacement.
Use repair equipment that requires safe handling procedures.
Offer and demonstrate various retail products to customers such as Phones, Accessories, Insurance, or any other products sold by Phone Medic.
Technicians will Work well in a team environment.
Complete accurate paperwork and transactions according to company policies and procedures.
Perform inventory counts as needed.
Assist in maintaining store appearance, back room, restrooms, and an individual work area according to the retail store standards.
Assist with all functions within a retail store in compliance with Phone Medic’s policies and procedures.
Must be punctual at all times.
Technicians Assist in other tasks, duties, or projects as assigned by management.

QUALIFICATIONS / REQUIREMENTS:

High school diploma or equivalent; or one to three months related experience and/or training.
Previous repair experience is a plus but not required.
Outstanding customer service skills.
Excellent organizational, time management, and problem solving skills.
Excellent interpersonal skills.
Professionalism.
Strong verbal communication skills.
Energetic and positive attitude.
Availability in flexible scheduling; reliable transportation.
Knowledge of wireless communication preferred.
Ability to work with tools and repair equipment.
Basic computer skills.
Bilingual in Spanish and English is a Plus.

PHYSICAL DEMANDS:

Must be able to stand for long periods of time (up to 9 hours) on the sales floor.
Must be able to move and/or lift up to 25 pounds.

BENEFITS:

A competitive base pay and commission structure
Customer Service, Repair and Sales training designed to help you be successful
Paid vacation and sick time
Health Insurance coverage
Supplemental Dental and Vision insurance available
401-k Plan with a company match
Holiday pay
Great advancement opportunities
Our Mission Statement: “Delivering smiles by making devices healthy”

Phone Medic conducts criminal background checks on all candidates. All candidates must be eligible to work in the U.S. Phone Medic is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or other legally protected status.

Job Requirements:

High school diploma or equivalent; or one to three months related experience and/or training.
Previous repair experience is a plus but not required.
Outstanding customer service skills.
Excellent organizational, time management, and problem solving skills.
Excellent interpersonal skills.
Professionalism.
Strong verbal communication skills.
Energetic and positive attitude.
Availability in flexible scheduling; reliable transportation.
Knowledge of wireless communication preferred.
Ability to work with tools and repair equipment.
Basic computer skills.
Bilingual in Spanish and English is a Plus.

Email your resume and cover letter today!

Or email your resume to Recruiting@PhoneMedic.com.