Frequently Asked Questions

How do we fix liquid damage? – Liquid damage can short-circuit the main board or cause internal corrosion. Whether it’s a complete submersion into the sink or just a few drops of rain, our expert technicians will do their best to recover your data and get your cell phone back in motion. For best results, the device should NOT be turned on after submersion and brought to us right away.


What do do if your device is cracked? -We repair cracked screens and broken glass quickly and efficiently. Damaged charge ports, damaged speakers, and cracked housings are just a few of many issues we can resolve for you.


Do you have loaner phones? – We know that you have a busy life and that you need to stay connected when your phone breaks. While your phone is getting repaired, we will provide you with a loaner phone to use at NO COST. Stay in contact with everyone you need to – and we’ll call you when we’re done!


What warranties do you offer? – We want you to be happy with your cell phone or tablet repair and happy that you came to one of our seven Phone Medic locations. We stand behind our quality parts and workmanship which is why most repairs are backed with a lifetime warranty.


What kinds of electronic device repairs do we provide? – The most popular and common devices we see and repair today are iPhone repairs, cell phones and smartphones from all kinds of mobile manufacturers and cellular phone service providers and carriers.  We’re not limited to any type of carrier or manufacturers of a specific device, so you can walk into any of our seven convenient local stores and get a fast repair of your electronics and devices made by companies like Samsung, Apple, HTC, LG and many more.


How fast is our electronic device repair? – Most of our repair work on electronics, screen replacements and device repairs can be completed for you in the same day at no additional charge!


What other kinds of services does Phone Medic provide? – Free 10-point inspections of your mobile equipment. We run your device through a thorough PHONE RX™ 10 point inspection that covers, audio, camera, battery charge, speed, RAM performance, memory and more. Take advantage of our free cell phone sanitization too to make your device both happy and healthy! Consultative suggestions on apps and best practices to help you get the most from your device.